DSI RF Systems is like a primary care doctor for your station’s RF systems. With a periodic checkup and the right amount of preventative servicing, DSI can help keep small problems ...

Depending on the plan, service plan holders can receive priority service and preferred pricing. Service plans can also help prolong the life of your equipment.

Each job is priced differently based on the nature of the work and the manpower required to perform the job safely and effectively. Estimates can be provided before starting work. Contact ...

Absolutely! Our mission is to help you with your company’s technical needs. However, contract holders receive preferred scheduling and pricing, which may make everything cost less in the long run.

Our broadcast technicians, installers and climbers work with just about anything in the marketplace.

DSI RF Systems has a staff of ComTrain certified climbers who are trained in proper tower protocols and RF safety. Our ability to handle many climbing tasks helps to set us ...

Contact us at 1-888-DSIRFTV and see if the problem can be handled over the phone. If it can’t, we will issue an RMA so that the equipment can be sent back ...

DSI carries extensive insurance coverage to ensure that our staff and your facilities are adequately protected. RF and antenna work requires specific types of insurance and most one-man shops are unable ...

Yes, DSI has professional staff available to re-align your antennas or re-peak your satellite dishes. Please contact our Service Division for more information.

Definitely ! We offer complete turnkey systems integration services for a host of RF systems, camera systems, video systems, fiber optic systems, etc. Click here to contact ...

Yes, we can design, procure equipment, install, and test your new or upgraded facility. When the job is complete, we can even offer you a monthly maintenance/service contract to keep ...

Yes, we can design, procure equipment, install, and test your new or upgraded camera system. When the job is complete, we can even offer you a monthly maintenance/service contract to ...

Yes, we can design, procure equipment, install, and test your new or upgraded system. When the job is complete, we can even offer you a monthly maintenance/service contract to keep ...

Yes, DSI tower managers and field technicians are capable of rigging towers and working at heights. All tower personnel is ComTrain certified and RSI RF Safety trained.

Yes, all DSI tower management and personnel is equipped with their own personal RF meter.

DSI can provide the staff to manager your facility from administration to engineering. We have been managing the FM combiner facility at Empire State Building for more than 10 years.

Yes, DSI can handle all types of rack work. We have built solid relationships with industry leading vendors and can acquire, wire, configure and deliver your rack to you, pre-tested ...

Yes, DSI has multiple corporate clients that host several international video conferences a year using satellite. DSI will check your system for operability before the event and attend the event ...

Yes, all DSI personnel carry DSI Identification. If you have a question about someone's identity, please call our offices immediately at 888-DSIRFTV.

Yes, DSI is well equipped to handle any type of antenna installation from the rooftop to the tower. We can even pull your cables and align the system for you. ...

Yes, DSI can handle both TV & FM High Definition transmitter facility installations. We have experienced project management teams that have installed FM/TV or combined facilities.

The choice of CDMA or GSM modems is based upon your choice of 3G network provider and their network infrastructure.

Yes, the 2 available modem slots in a Remote Cue can be configured as same system diversity or alternate provider diversity.

No, as the available 3G upload data speeds are limited, this would not provide adequate bandwidth and performance.

No, that is the responsibility of the end user, but DSI will guide you through the entire process. Ensure that upon ordering your Cue that you fill-out and return your ...

Yes, but network connectivity should be limited so as not to affect the quality of the transmission of the production audio. You do have the ability to download files ...

That is a question for your 3G Network Provider(s). As well, please discuss all rates, terms and contracts of service directly with your 3G Network Provider(s).

It will depend on which Network Provider(s) you choose. Some systems utilize SIM cards, while others do not.

All unit configurations are handled through the large LCD front panel display and easy to use/access front panel controls.

DSI recommends a separate high-speed data circuit such as DSL, Cable Modem or Verizon FIOS outside the realm of your typical office LAN network so that office LAN loads do not ...

A Studio Cue can hold up to four (4) audio cards thus supporting a total of four (4) sites

Yes, we will install a camera system not manufactured by DSI RF Systems.

Yes, according to FCC regulations, existing antennas may be used with the RF~IP Max system.

1- Clean dirt off of the Camera Enclosure screen using the “Wiper/Washer” button. 2- Ensure ...

Ensure the washer fluid reservoir has sufficient fluid. NOTE- do not operate the “Wiper/Washer” button in a dry environment as the screen may be inadvertently scratched

Ensure the video circuit provider has set the system for necessary data bandwidth, including overhead.

The EIDN # is found by power cycling the UCS-1000 Controller. It is the third menu screen shot cycled through during power-up.

In the unlikely event that you require service, you may be asked for the unit’s EIDN numbers when accessing DSI Technical Support. The EIDNs are one of a kind, ...

See the Troubleshooting Guide for information on data communications circuits in your TMS-3000 User’s Manual.

See the Troubleshooting Guide in your TMS-3000 User’s Manual.

1. Is the cable plugged in? 2. Is the lens cap still on the lens? 3. Ensure the video ...

1. Ensure the UCS-1000 Controller and the MXU-106 Modem Box are plugged in to a power source and that the communications cables are connected. 2. Ensure the data ...

Please see Backfocus section of your TMS-3000 User’s Manual (Page 51). If this does not help, call DSI for service of the backfocus adjustment.

1. Ensure the video cables are not damaged. 2. Ensure that all video cables use a high-quality shielded coaxial cable and crimp BNC connectors. 3. Install a ...

If your leased line has an outage, once service is restored your DSI modems should auto renegotiate within 15 minutes of service restoration if left uninterrupted. Should faster restoration ...

Please contact our Service Department at service@dsirf.com . We will need to gather data on the type and degree of failure/damage. If a system is not repairable, a suitable ...

The SS-103 System meets all NEC code recommendations and design criteria. The end user must consult with his local, county and state authorities to ensure our system meets those requirements ...

Definitely! Contact your salesperson or the Product Manager or complete the attached form .

Definitely! Contact our installation department or complete the attached form .

Definitely ! We offer complete turnkey systems integration services for a host of RF systems, camera systems, video systems, fiber optic systems, etc. Click here to contact our Installations ...

This is a very complex question with a number of variables and interdependencies, but in general the decision to license should be considered for: areas with high amounts of RF traffic ...

The myriad of modulation types and forward error correction (FEC) combinations has been preset at the factory to allow the end user flexibility in achieving higher data thru-puts while maintaining system ...

Yes, very much so except that the input is not baseband audio and NTSC video but an IP stream that cold contain various forms of LAN data, IP video, control signals, ...

Yes, DSI will service and/or install your RF~IPMax system. We are also available to service/install your existing microwave links. Contact our installations division for more information.

Please contact a DSI salesperson or the Product Manager or complete this on-line form and your request will be properly routed. Please allow 24 hours for a response to ...

Yes.

Many products are currently in stock and can ship immediately. Certain customized solutions or larger systems require a lead-time for the necessary engineering, fabrication and testing that is required ...

Please contact a DSI salesperson or the Product Manager or complete this on-line form ( and your request will be properly routed. Please allow 24 hours for a response to e-mail ...

Please contact our Service department. Click here to send an immediate e-mail, or call our offices at 888-DSIRFTV

Please refer to the warranty chapter at the end of the User’s Manual for the specific product in question as our policy varies dependent upon the product.

Please refer to the Support/Service/RMA chapter at the end of the User’s Manual for the specific product in question as our policy varies dependent upon the product or contact our Service ...